Privacy Policy
A legal disclaimer
Loumira Privacy Policy
Effective: 01/10/2026
This Privacy Policy explains how Loumira (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with us, place an order, or contact us.
By using our services or placing an order, you agree to the practices described in this policy.
1. Who We Are
Loumira is a curated resale business based in Mumbai, India, specialising in pre-owned fashion, designer pieces, vintage finds, and lifestyle products.
2. Information We Collect
We may collect the following information when you place an order, make an enquiry, or communicate with us:
• Name
• Phone number / WhatsApp number
• Email address
• Shipping and billing address
• Payment-related information (such as UPI ID, bank transfer details, or transaction references — we do not store full card details)
• Order history and communication records
• Any other information you voluntarily provide (for example, sizing preferences or special delivery instructions)
We do not collect sensitive personal data beyond what is necessary to process and fulfil your order.
3. How We Collect Information
We collect information in the following ways:
• Directly from you when you place an order, make a payment, or contact us
• Through payment gateways or bank transfers you use
• From courier partners for delivery confirmation
4. How We Use Your Information
We use your information only for legitimate business purposes, including:
• Processing and fulfilling your orders
• Communicating with you about your order, returns, or enquiries
• Arranging shipping and delivery
• Providing customer support
• Improving our services and product curation
• Complying with legal or regulatory requirements
We do not sell your personal information to third parties.
5. How We Share Your Information
We share your information only when necessary and with trusted parties, such as:
• Payment service providers (to process payments)
• Courier and logistics partners (to deliver your order)
• Professional advisors or authorities if required by law
Any third parties we work with are expected to handle your data securely and only for the purpose for which it was shared.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes limiting access to your data and using secure methods for communication and payment processing where possible.
Please note that no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, customer support, and legal or accounting requirements. After this period, we securely delete or anonymise the data.
8. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal or operational requirements)
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.
9. Cookies and Tracking
Our website or online platforms may use basic cookies or similar technologies to improve user experience and analyse site performance. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with an updated effective date. Continued use of our services after changes means you accept the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
Email: shoploumira@gmail.com
Phone / WhatsApp: +91 91522 44689
Location: Loumira, Mumbai, India
Thank you for trusting Loumira.