Refund/Exchange Policy
A legal disclaimer
Refund & Returns Policy
At Loumira, we want you to be happy with your purchase. Please read our returns policy carefully before placing an order.
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Return Window
You must contact us within 72 hours of delivery to request a return. Requests made after this window cannot be accepted.
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Eligibility !Â
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Items may be returned only if:
• The original Loumira tag is still attached, and
• The item is in the exact same condition as when it was delivered.
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We cannot accept returns that show:
• Stains, perfume, odour, or makeup marks
• Signs of washing, alterations, tears, or damage
• Excessive wear
• Missing tags
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How to Request a Return
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All returns must be pre-approved by us. Please email or message us with:
• Your order number
• Proof of purchase
• Clear photos or videos of the item
• The reason for the return
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Unauthorised returns will not be accepted.
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Inspection Process
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We take photographs of every item before it is dispatched for our records.
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Returned items are carefully inspected on arrival. Store credit is issued only after we receive and approve the item.
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If the returned item is found to be damaged, compromised, or not in the same condition as when it was delivered, no store credit will be issued. In such cases, the item may be shipped back to you, and any applicable return shipping costs may be charged.
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Refund Method
Approved returns are issued as store credit only.
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We do not offer cash or bank refunds.
Store credit is:
• Non-transferable
• Non-exchangeable for cash
• Subject to any validity period we may apply
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Original shipping charges are non-refundable.
Final Sale Items
The following items are strictly final sale and cannot be returned:
• Luxury / high-value items
• Vintage pieces
• Sale or discounted items
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Damaged or Lost in Transit
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If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected or actual delivery date with photos (where applicable). In these cases, we will offer either store credit or a refund at our discretion.
Need Help?
For return requests or questions, please contact us:
Email: shoploumira@gmail.com
Phone / WhatsApp: +91 91522 44689